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Refund Policy

 

At Le Royaume des Chats, we are committed to providing quality products to our customers and we want you to be completely satisfied with your purchases. If for any reason you are not satisfied with your purchase, we are ready to offer you a refund or exchange, under certain conditions.

Return policy
You can return any product purchased from Le Royaume des Chats within 14 days of receipt of the order, provided that the product is in perfect condition, unused and in its original packaging. Personalized or custom-made products cannot be returned or exchanged unless defective or damaged.

Return procedure
To return a product, please contact our customer service team by email or telephone to obtain a Return Authorization Number (RAR). You will need to provide your order number, the name of the product you wish to return and the reason for the return. Once you have received your NAR, you can return the product to the address indicated, taking care to carefully package the product.

Refund
Once we have received the returned product and verified that it is in perfect condition, we will refund the purchase price, excluding delivery costs, within 14 days of receipt of the product. We will use the same payment method used for the original purchase.

Exchange
If you wish to exchange a product, please contact our customer service to obtain a NAR and place a new order for the desired product. Once we have received the returned product and verified that it is in perfect condition, we will refund the purchase price, excluding delivery costs, within 14 days of receipt of the product.

We reserve the right to refuse any return that does not meet our return conditions. We are not responsible for products lost or damaged during return shipping.

We hope this refund policy gives you confidence that we are committed to customer satisfaction and excellent service. If you have any questions or concerns, please do not hesitate to contact our customer service team.